Celcom M2M Connected Service (MCS) Portal

M2M Connected Service (MCS) Portal

Celcom have developed a portal in order to attend their customer and to maximize the use of M2M communication system. The platform basically provides customer more control on the device deployed throughout their business operation. It also provides comprehensive interface for ordering, activating and managing services for M2M devices. Customers’ will have pleasant user experience for any process because it has been created by Celcom for their customers. The platform is called MCS Self Care Center, whereby it is the central location where the customer’s administrator manages the service subscriptions on the MCS platform. Features of Self Care Center such as view usage Summary Dashboard, view SIM Status & Location, SIM Activation / Call Bar (CB) / CB Release / Temporary Disconnect (TD) Request, request to Change SIM, Package Subscription, and view Usage Information / Billing History / Payment History.

MCS Self Care Center Platform

Above are the main menu structure of the web based portal for customers. On the SIM part, customers can view their SIM status whether their SIM card is active, deactivated or barred. They can change their sim card status to temporary disconnect, and barre it. All the SIM activation and change sim history can be viewed for their records and convenience.  On the package part, customers can view their package subscription, change their package and view the information. Package subscription history will show customers their activity regarding the package record whether they have changes or not. While on the charging section, customers can view their current usage and monthly usage details. The bills will be generated by the portal and customers will have to print it by them self. It is one of the step taken by Celcom to reduce the usage of paper and introducing green based technology. Customer can make payment by using the portal and will be update within one or two working days. All their payment history will be update in the system for their records and Celcom’s.

On the help and support part, customer can view their package guide, FAQ, any new news and notices. Customer can contact customer services according to the help and support section. From there, Celcom representative will assist them for any request. Basically, that is the function of Celcom MCS Portal complementing the M2M communication system.