Celcom Trainee Project

Before continuing my studies, I used to work at Menara Celcom for 1 year. Positioned as a management trainee at Group Business Services and Solution (GBSS) under the division Named SME. During my time there, our Chief has suggested that we trainee proposed ideas that can improve the system of our department. Some of the system have been developed by Celcom itself and our third party company. So, below are the ideas that have been proposed to our management department :

 

1. Online Sales Kit

The Reach You Need. The Customer You Want

Sales Kit display the information regarding services that Celcom has provided for internal used. Account manager can present our product to the engaged customers through electronic device. It presents the unparalleled advertising and opportunities for product looking to reach a high-quality consumer and alignment with best-in-class content.


Why?

• Discover the sales interaction model
• Weed out tire kickers and time wasters
• Be more productive with sales time
• No more brochures or slides printed

2. Transfigure Mobile Point of Sale (TMPOS)


Business That Professional Experience

Transfigure MPOS is a dedicated wireless device that performs the functions of a cash register or electronic point of sale terminal.

Why?

• Allow finance and account manager to conduct purchase transactions in place and improving customer experience.

• Conduct link transaction receipt via customer email.

• GST compliance

3. Contract Management Tracking (CMT)



Business Perspective

CMT solve contract management issues for a wide range of process, organizations engagement and end-to-end structure.

Why?

• To track all the contracts that go through BSS

• Track termination and renewal deadlines.

• Link the actual documents to the contract management program for the ease of access.

4. Enterprise Information Access (EIA)


Business Intelligent

A business portal concept that serves as a single gateway to a company's information and knowledge base for employees which store data and reporting based.

Why?

• Flows a user to get all the information needed in the desired context.

• This allows individuals to deliver, access, and share information regardless of enterprise department.

• Allows individuals to deliver, access, and share information

5. Sales Force Automation



Tracking Spot

Sales Force Automation provides a comprehensive and robust solution to track sales within any organization.

Why?

• Increases sales productivity

• Reduces data entry errors

• Increases customer loyalty and satisfaction